If you have ever wanted to switch your purchased product of say, an 8x8 book - into... 2 posters, a deck of cards, or another amazing project, you would have to call customer service to have them apply that 8x8 book credit to your new project. Not anymore!
By now you should have noticed that all of your credits have been transferred to publishing points. This is such exciting news! Now you can create any kind of HM project you want, with no hassle!
A couple of things to note with the new points system. All points come from the retail price. If you purchased an 8x8 book for $39.95, you would actually receive 49.95 points.
Here's an example.
Credit Type Quantity Retail Price Point Value
5x5 storybook 1 $34.95 34.95
7.5x10 storybook 3 $59.96 179.85
Here's how to access your points:
1. Go to My Studio.
2. Accept the terms and conditions (You'll only have to do this the first time you log in with the new system.)
3. Click My Account.
4. Click Publishing Points.
At this point, you should be able to see a list of all your available points, their expiration date, how many you have used, and how many points you have remaining.
Please note: We have lowered the retail price on three of the most popular storybooks.
11.5x8.5 storybooks were $69.95 and are now $59.95
12x12 storybooks were $79.96 and are now $69.96
13x11 Legacy storybooks were $124.95 and are now $99.95
You'll notice the new retail price reflected in your points if you had credits for any of these products.
If you have more questions please feel free to contact me during my business hours, or contact CS. :o)
Karie Sigua ~ Loving what I do! :o)
Personal Publishing Consultant
Office Hours Mon-Fri 9am to 11am MST
Customer Service (CS)-1-866-MY-HEROES (1-866-694-3763)
CS Hours Mon-Fri 9am to 5pm MST